Alpine access or Sykes as they like to be called these days, is one of the oldest virtual call center company. They have been around since late nineties and today they are leading home-sourcing customer support and professional service for small and big corporations from USA and Canada.
If you have good communication skills this may be the right job for you. The job consists of inbound and outbound calls, supporting customers and solving their problems. Positions range from customer support, video gaming specialist, healthcare support, financial services, and order support.
In order to work for alpine you need to fulfill certain criteria: being the resident of US or Canada, having your own computer that meets their requirements, landline phone line, headset, high speed internet, etc... If you meet initial requirements and they take your application into consideration, they require background check. The bad thing here is that you will need to pay for it and it will cost you 45 bucks. After you pass the check you will need to be trained for the job, this is being done online at Alpine Access University (AAU).
After you pass the training tests from the online university, you become full time employee. They pay on average nine bucks per hour, pay is every two weeks by direct deposit, and after certain amount of time (if they are satisfied with the job you are doing) you qualify for medical, dental, vision benefits, or 401(k) plan after 1000 hours in one year.
Pros:
Work schedule that suits you
Benefits
Training
Save on gas, clothing, lunches...
Pay is per hour not per calls taken
Two week pay…
Cons:
Software or hardware may fail
Cannot change schedules after you agree to them
No holiday pay
Short breaks
Management team and team leaders suck
Alternatives sites like SYKES Alpine access are: Arise, Convergys and WorkingSolutions.
